One of the biggest importers of polish food in United Kingdom

Privacy Statement

This privacy statement sets out how MSM Foods Ltd, MSM Foods West Ltd and MSM Foods Central Ltd (the data controller and "Office ") uses and protects any information that you provide to us when you use the msmfoods.com website or otherwise provide us with your personal information.
Group of MSM is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using the website, you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 th May 2018. By providing us with your personal information, you agree and consent to its transfer, processing, use and disclosure as outlined in this privacy statement

What we Collect

We may collect and process personal data about you in the following circumstances:
 When you complete forms. This includes name, address, contact details, email address and other information relevant to customer which is provided at the time of registering and where you ask us to contact you about our goods and services.
 Whenever you provide information to us when reporting a problem, making a complaint, making an enquiry or contacting us for any other reason. If you contact us, we may keep a record of that correspondence.
 whenever you disclose your information to us, or we collect information from you in any other way
What We Do With The Information We Gather
We require this information to provide you with the services and in particular for the following reasons:
 To place the order and contact you for order purposes. We may contact you by email, phone or mail.
 To improve our products and services.
 To send you emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
 To respond to your requests or queries and improve the content of our communication.

In specific situations we may require your data to pursue our legitimate interests in a way which might reasonably be expected as part of our business and which does not materially impact your rights, interests or freedoms. For example, we may use your purchase history to send you or make available to you, personalised offers and products which we think might be of interest to you.

Data Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable electronic and managerial procedures to safeguard and secure the information we collect online. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential.
We ask you not to share a password with anyone.
We will take appropriate legal, organizational, and technical measures to protect your personal information consistent with applicable privacy and data security laws. When we uses a third-party service provider, that provider will be carefully selected and required to
use appropriate measures to protect the confidentiality and security of personal information.
We use a variety of security technologies and procedures to help protect your Personal Data from unauthorised access, use or disclosure.
Unfortunately, the transmission of information via the internet or a mobile phone network connection is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted to our Site. Any transmission is at your own risk. While we cannot guarantee that loss, misuse or alteration to data will not occur, once we have received your information, we will take appropriate
technical security measures to prevent such unfortunate occurrences.

Data Transfer and Disclosure
We reserves the right to disclose personal information about you, including your e-mail address, for reporting to government authorities, to parties in relevant legal proceedings as authorized by the presiding court or tribunal and otherwise to the extent required or explicitly authorized by applicable law.
We may transfer the personal information we collect about you to countries other than the country in which the information originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the information.
When we transfer your information to other countries, we will protect that information as described in this Privacy Statement and in accordance with applicable law. By using our website, you consent to any transfer, processing or storing of information outside of your country of residence.
We use and share your information with selected third parties to provide support services in connection with our website, orders and deliveries in the normal course of business. In addition to the third parties mentioned above, we may disclose your information to third
parties for our legitimate interests as follows:
 To staff members in order to facilitate the provision of goods or services to you.
 To our affiliated entities to support internal administration.
 To IT software providers that host our website and store data on our behalf.

 To professional advisers including consultants, lawyers and insurers who provide us with consultancy, legal, insurance and accounting services.
 HM Revenue and Customs, regulators and other authorities who require reporting of processing activities in certain circumstances.
 We may disclose personal data to the police, regulatory bodies, legal advisors or similar third parties where we are under a legal duty to disclose or share personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms and conditions and other agreements or to protect our rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


Use Of IP Addresses
An IP address is a set of numbers that is automatically assigned to your computer whenever you log on to your Internet service provider or through your organisation's local area network (LAN) or wide area network (WAN). Web servers automatically identify your computer by the IP address assigned to it during your session online. MSMs, or third party companies acting on our behalf, may collect IP addresses for the purposes of systems administration and to audit the use of our websites. We also may use IP addresses to identify users of our websites when we feel it is necessary to enforce compliance with the websites’ terms of use or to protect our service, websites or other users.

How We Use Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Monitoring And Recording

We may monitor and record communications with you (such as telephone communications and emails) for the purpose of quality assurance, fraud prevention and compliance.
We also have CCTV cameras installed in our premises and in/on our vehicles for the purpose of crime prevention and for health and safety reasons. We usually retain such information for 30 days. The data may be retained for a longer period if we are required to investigate a complaint or incident.

Contact Us
We have appointed a Data Lead to oversee compliance with this privacy policy. If you have any questions, comments or requests regarding this policy or how we use your personal data please contact our Data Lead at This email address is being protected from spambots. You need JavaScript enabled to view it. - 01405767540.